Frequently Asked Questions
Everything you need to know about crafting your next masterpiece.
What is the standard shipping time for bead orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Do you offer wholesale discounts for jewelry designers?
Yes, we offer tiered volume discounts for bulk purchases and professional jewelry makers. Discounts are automatically applied in the cart once specific quantity thresholds are met.
What is your return policy for beads and supplies?
We accept returns on unopened, original-strand merchandise within 30 days of purchase. Please note that cut-to-order chains and clearance items are final sale.
Are your gemstones and pearls ethically sourced?
We are committed to ethical sourcing. We work closely with our global suppliers to ensure that all natural gemstones and organic pearls meet fair labor and environmental standards.
How can I track my Shipwreck Beads order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay for a secure checkout experience.